Renaissance Troubleshooting: Screen Becomes Blank and Unresponsive

Problem Definition

Users of the Renaissance Star Test Administration app, particularly on Chromebooks, may experience a blank and unresponsive screen during test-taking.

About the Renaissance App

The Renaissance Star Test Administration app is a tool utilized by Alpha School to assign tests to students. It aids educators in accurately determining students' current academic levels.

Issue Details

A known bug affects certain Chromebooks, causing them to freeze during test-taking. Currently, no workaround exists that doesn't necessitate on-site IT support.

Step-by-Step Solution

Should a student's screen become blank and unresponsive, follow these steps:

1. Direct the student to halt the test immediately.
2. Provide the student with an alternative machine.
3. Instruct the student to retake the test on the new machine.

Summary

The Renaissance Star Test Administration app, while beneficial, has a known issue on some Chromebooks. By having standby equipment and following the provided steps, disruptions can be minimized.

FAQ

1. What is the Renaissance Star Test Administration app used for?
   It's a tool for Alpha School educators to assign tests to students and gauge their academic levels.
2. Is there a workaround for the blank screen issue?
   Currently, there's no workaround that doesn't require on-site IT support.
3. What should I do if a student's screen goes blank during a test?
   Direct the student to stop, provide an alternative machine, and ask them to retake the test.