Overview

Some learning applications do not have links to specific lessons on the Recommendations page. So, checking the Daily Activity page often on Dash is not required. Then, after being done studying and looking at the Daily Activity, you might notice that the learning data is missing.

Solution

1. Identify the delay: Communication between the applications could have delays. If data isn't visible on the Dash Daily Activity page, as a rule of thumb wait at least 24 hours. For more details, see When should I check my Dash rings / EMUs?
2. Contact Support: Reach out to our Support Team with a comprehensive description of the absent data, specifying:
   • Your best estimate of the time you were working on the lesson
   • The app and subject you were working on
   • If you have proof of completion, this can be helpful
   • Any other relevant information

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Troubleshooting Steps

To troubleshoot and address the issue:

• Analyze Data: Confirm the accuracy and entirety of the submitted data.
• Check recordings: The ultimate proof that data is missing is if we have the completion recorded but it's still not in the database.
• Cross-Reference: Compare with the 'Student Daily Activity' in Dash to pinpoint discrepancies.

Escalation

Should the data be verified as missing, this could stem from data aggregation challenges or a system defect. In these situations, follow the ALPHA Routing Table for escalation procedures.

Reference

• Dash Daily Activity: A platform displaying learning data.
• Data Lake: The primary data source for Dash.

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Summary

If you noticed learning data missing from Dash's Daily Activity page, please wait for 24 hours. If waiting does not solve the issue, our Support Team can address problems given enough details.

FAQ

Q: What should I do if my learning data doesn't appear after a few minutes?

A: Delays are possible for applications without specific lessons on the Recommendations page. Please wait 24 hours.

Q: Who should I contact if the data is still missing after waiting?

A: Contact our Support Team providing all the necessary details.