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  1. EDU Support

General Articles

  1. FAQ

    1. How to Get the Best Help from the Chat Assistant
    2. Camera Not Working
    3. ‘ERR_PROXY_CONNECTION_FAILED’ error: GoGuardian installation issues leading to ‘No internet’
      4. See all 12 articles »

  2. Personal Recommendations

    1. Why did the number of ‘required lessons’ in Dash change after I completed a lesson?
    2. Alpha 2025-2026 Academic Calendar Year
    3. Why is Reading Missing During Bracketing?
      4. See all 8 articles »

  3. Dash

    1. Why Your Lesson Might Get Stuck Around 99 Percent in Dash
    2. How to Check Your Daily Learning Results in Dash
    3. How to Evaluate Your Learning Progress
      4. See all 6 articles »

  4. Antipatterns

    1. Understanding and Addressing Learning Anti-Patterns
    2. Understanding the 'Skipping Explanations' Anti-Pattern

  5. Coaching

    1. How to Participate in Coaching Sessions
    2. How to Schedule Your ACS (App Coaching Session)

  6. Testing

    1. Quick Start Guide: Placement Tests in TimeBack
    2. Why ISEE and SSAT Test Questions Aren't Available for Review
    3. Understanding Differences on 2X Learning Between Session Snapshots and NWEA's MAP Reports
      4. See all 11 articles »

  7. Getting started

    1. Generating HAR File in Browser
    2. Fixing name or email typos for students
    3. Quicksight Dashboard Access
      4. See all 7 articles »

  8. Timeback

    1. Understanding Course Completion in TimeBack to plan student pacing
    2. How can Guides join a class and start monitoring student metrics in TimeBack?
    3. How to book coaching calls for SAT and AP preparation in Timeback Dash
      4. See all 4 articles »