Overview

You noticed your position on the Leaderboard isn't reflecting your recent activities or seems incorrect.

Solution

Understanding the Leaderboard Update Process:

• The Leaderboards are updated twice a day, not in real time.
• Sometimes, it might take a day for your recent efforts to be reflected.

Steps to Verify Leaderboard Discrepancies:

1. Wait for a Day: Before taking further steps, allow up to a day for Leaderboard updates.
2. Check the Dash Daily Activity page: Review this page to ensure your recent learning progress is registered correctly.
3. Identify Missing Learning Data: If any learning data appears to be missing, refer to the Resolving Missing Learning Data Issues. Most of the time you will find out the answer there.
   Note: If you discover some learning data is missing, please follow the Resolving Missing Learning Data Issues.
4. Contact Support: If the Daily Activity page shows correct data but the Leaderboard discrepancy remains:
   • Reach Out: Contact Support.
   • Provide Details: Ensure you detail the specific Leaderboard panel, evidence of the perceived mistake, and any other pertinent information.

<supportagent>

Troubleshooting Steps

To troubleshoot and address the issue:

• Analyze Submitted Data: Ensure data accuracy and completeness.
• Cross-Reference with Dash: Check the Student Daily Activity in Dash for inconsistencies.

Escalation

Any discrepancies could stem from data aggregation issues or Leaderboard logic defects. In such situations, escalate based on the ALPHA Routing Table.

</supportagent>

 

Summary

For concerns regarding Leaderboard rankings, first, wait for potential updates. Then, cross-check with the Dash Daily Activity page. If discrepancies persist, contact Support with a detailed report of the issue.

FAQ

• How often is the Leaderboard updated?
  The Leaderboard is updated twice a day.
• What should I do if my recent activities aren’t reflected on the Leaderboard after a day?
  Check the Dash Daily Activity Page to confirm if your activities are registered correctly.
• Who do I contact if I find a discrepancy in my Leaderboard ranking?
  Contact the Support Team and provide them with detailed information about the issue.

Topic: Leaderboard Discrepancies | Date: 08/23/2023