How to request access as school staff to paid Enterprise accounts, new Devices, Ramp Cards, and other Ops-related queries

How to request access as school staff to paid Enterprise accounts, new Devices, Ramp Cards, and other Ops-related queries

Overview

If you need access to paid software or other Ops-managed resources, the Ops Request Bot in Slack is The fastest path for most requests.

The bot will guide you through the steps and either:

• Route you to Lumos (a platform from our ITOps team),
• Route you to the Support Team.

<supportagent>Support should not route staff to the Ops Bot since this can cause a loop. For anything handled within Lumos, you can do it on their behalf and reference https://support.alpha.school/article/132576-troubleshooting-lumos-access when needed.</supportagent>

Contents

• What you can request
• How to submit a request through the Ops Bot
• FAQ

What you can request

You can submit requests for yourself or on behalf of someone else. The list below covers the most common request types; it may not be exhaustive.

• Enterprise accounts / Access to paid software:
  • Adobe
  • Amazon Business
  • Canva
  • Google Voice license
  • Zoom
  • Other software for which we may not have a paid account yet
• New Ramp Card, or changes to an existing Ramp Card limit
• New devices for students
• Updates to auto insurance or vehicle information

To suggest a new workflow or share general feedback about the Ops Bot, contact Support through the Help Center.

How to submit a request through the Ops Bot

1. Sign in to Slack. If asked for your workspace, use go-alpha.slack.com.
2. In Slack's left panel, find Apps and click Add apps.
   • If you do not see the Apps section, look under the More menu (three dots) > Automations > Apps.
3. Search for Ops Request Bot and open it.
4. Say "Hello" to the bot and follow the prompts for your request.
5. If the bot routes you to Lumos to complete the request:
   1. Open the link provided by the bot and sign in with your work account if prompted.
   2. Follow the on-screen instructions and complete the form.
   3. If you have any issues in Lumos, contact Support (our ITOps team doesn't have a direct point of contact, and Support will either help you or escalate as needed).

FAQ

Can I submit a request on behalf of a colleague?

Yes. Provide that person's details in the request, not your own.

I contacted Support or Lumos instead of using the Ops Bot... is that okay?

Yes. They will handle your request directly. There is no need to switch to the Ops Bot.

I am not sure whether my request is covered here. What should I do?

Start with the Ops Bot. If it cannot help, it will route you to Support, and we will do our best to point you in the right direction.