• Overview
• Book a coaching session in Dash
• Book a coaching session in TimeBack
• What happens after you book
• Get help if booking does not work

Overview

Coaching sessions give students live support to work through challenging content and deepen their understanding of a concept. Students and parents can use the steps below to book a coaching session from the student's learning platform when they feel stuck with the course content.

Use the Dash instructions if the student works in Dash. Use the TimeBack instructions if the student works in TimeBack.

Book a coaching session in Dash

1. Open Dash and go to the subject where help is needed.
2. Look for the I'm Stuck button above the lesson recommendations.
3. Select Book a Coaching Call.
4. Follow the booking page to choose a date and time. Before finishing, make sure the time zone shown on the page is correct.
5. Complete the booking form and watch for the confirmation email.

Tip: If you want more detail about the I'm Stuck menu, see Understanding and Using the "I'm Stuck" Button.

Book a coaching session in TimeBack

1. Open TimeBack and go to the Home page.
2. Click the book a call button.
3. Follow the booking page to choose a date and time. Before finishing, make sure the time zone shown on the page is correct.
4. Complete the booking form and watch for the confirmation email.

What happens after you book

After the booking is submitted, the session is scheduled and a confirmation is sent by email. Keep that email so you can check the appointment details later.

Get help if booking does not work

If the button is missing, the booking page does not load, or you cannot find a coach or time that should be available, contact Support.