IMPORTANT: This article does not apply to students with "User-owned" Devices.

Check the "Device ownership" column of the Education Tracker - Campus Matrix

Overview

All students with MDM owned devices (per the the "Device ownership" column of the Education Tracker - Campus Matrix), must use their assigned devices to ensure uninterrupted access and proper tracking.

Campus Coordinators must enroll new or replacement devices by following the step-by-step instructions outlined in this runbook: Setting up devices for learning.

This Ops Compass runbook contains step-by-step instructions for supported device types, providing the necessary guidance to enroll devices into Alpha's device management systems.

Contacting Support

Some of these steps require physical access to the device, so Support's role is limited by the remote nature of the Support team's work. The Ops team maintains the Ops Compass runbook to make the enrollment process as smooth as possible.

If Campus Coordinators experience issues during enrollment, please contact Support with detailed information (including device type, enrollment step, error messages, etc.) to facilitate a swift resolution.

Quality Assurance for Enrolled Devices

Campus Coordinators are expected to uphold a high-quality enrollment process, and all devices should meet Alpha's standards for security and functionality. Remember that working from a functional device is a top priority – never approve a device that doesn't meet our requirements.

Once the device is online, Support can help by checking it.

FAQs

Q: How long does the enrollment process typically take?
A: The entire enrollment process usually takes 30-45 minutes per device, not including application installation time, which can vary based on internet speed.

Q: Do I need permission to enroll devices?
A: Some credentials are mentioned throughout the runbook, but the on-site staff is expected to handle it without any "special" permissions.

Q: What if a student needs a backup temporary device?
A: It's best to follow the Setting up devices for learning runbook because some features might be missing or malfunctioning (e.g., live lesson completion may not be tracked, and GoGuardian might allow or block unexpected traffic).

Q: What if a device switched between students?
A: Following the Setting up devices for learning runbook is essential to avoid mixing any data from both students.