What happens to lessons completed on the wrong Zearn account?

You might have logged in via Google SSO in the past on Zearn, but now you're supposed to use a specific set of new credentials.

This article will address common questions if you forgot that idea and completed a few lessons via Google SSO.

Q: Can I get credit or XP for the lessons I completed?

Nothing can be done in terms of XP; we cannot inject XP from the wrong account into the correct one.

Q: If I complete the same lessons in the correct account, will I get XP?

Yes! As far as our system is aware, you never completed those lessons, so you will get credit if credit is due. Remember to check the Zearn Student Launch Sheet and the XP Guide to understand if you should get credit for your work (when done in the correct Zearn account).

Q: Do I have to complete the same lessons again?

Not necessarily. You can submit a ticket and let us know which lessons you completed and would like to skip, and our Academics Team can manually review your case, ensuring you don't have to repeat the same lessons. We recommend doing this if you have completed many lessons.

<supportagent> Before escalating tickets to Academics, check the student's recordings and include a screenshot of Zearn's home that clearly shows their name and the latest lesson they were working on - similar to this: https://drive.google.com/uc?id=1Hy3lNvc4AcjpjKtC_AkSs7dH33-DB7Ze </supportagent>