What happens to lessons completed on the wrong Zearn account?

Sometimes, students accidentally complete lessons while logged into the wrong Zearn account — often through an old setup that's saved from before being granted a different account. When this happens, it can look like real progress was made, but it doesn’t count toward the student’s official path.

What’s Happening?

Think of your official Zearn account as the main road your learning is supposed to follow. When you stay on that road, your lessons earn XP and move you forward.

• When you log into a different Zearn account by mistake, it’s like taking a side road.
• You may still complete lessons and feel like you're moving forward, but it’s a side path that isn’t part of your official route.
• Because of this, our system treats those lessons as separate, irrelevant progress — work done on a side road often doesn't connect back to the main one.

XP is only awarded automatically when lessons are completed in the correct TimeBack-linked account. While we can grant manual XP in certain situations, wrong-account lessons are typically off-path or arbitrary, so we cannot grant XP for them.

What Should You Do?

• Switch back to your correct TimeBack-linked Zearn account before doing any new lessons.
• If you completed many lessons in the wrong account, contact Support — we will work with our Academics Team to:
  1. Review your lesson list,
  2. Make sure you don’t repeat work unnecessarily, and
  3. Manually award XP when it applies.
• If you only finished a lesson or two, the simplest way to stay on the right path is to log back into the correct account and complete them again.

<supportagent> Before escalating tickets to Academics, check the student's recordings and include a screenshot of Zearn's home that clearly shows their name and the latest lesson they were working on — similar to this: https://drive.google.com/uc?id=1Hy3lNvc4AcjpjKtC_AkSs7dH33-DB7Ze </supportagent>