Overview

All students must use their assigned devices to ensure uninterrupted access and proper tracking.

Campus Coordinators must enroll new or replacement devices by following the step-by-step instructions outlined in this guide: Alpha Device Enrollment Runbook.

This comprehensive guide contains step-by-step instructions for all supported device types, providing the necessary guidance to enroll different types of devices (MacBooks, Windows laptops, iPads, and Chromebooks) into Alpha's device management systems.

Contacting Support

Some of these steps require physical access to the device, so Support's role is limited by the remote nature of the Support team's work, but we've created resources to make the enrollment process as smooth as possible.

If Campus Coordinators experience issues during enrollment, please contact Support with detailed information (including device type, enrollment step, error messages, etc.) to facilitate a swift resolution.

<supportagent>

In the past, the guides tried to push this entirely to Support while there weren't any Campus Coordinators available. Be kind but firm and clear that this is not possible.

If they contact us and general guidance after finding the point of failure is not enough, push for a screen-sharing session and guide them through the Alpha Device Enrollment Runbook.

Once a device has been enrolled, use our internal QC Checks for Newly Onboarded Devices to verify that the device meets all requirements before being deployed to students.

</supportagent>

Quality Assurance for Enrolled Devices

Campus Coordinators are expected to uphold a high-quality enrollment process, and all devices should meet Alpha's standards for security and functionality. Remember that working from a functional device is a top priority – never approve a device that doesn't meet our requirements.

Once the device is online, Support can help by checking it.

<supportagent>

If they reach out at this point, follow the QC process on QC Checks for Newly Onboarded Devices.

If a device fails the QC process, try to solve the problem by following the Alpha Device Enrollment Runbook before pushing back to the requester, then let them know how you fixed it.

</supportagent>

FAQs

Q: How long does the enrollment process typically take?
A: The entire enrollment process usually takes 30-45 minutes per device, not including application installation time, which can vary based on internet speed.

Q: Do I need permission to enroll devices?
A: Some credentials are mentioned throughout the runbook, but the on-site staff is expected to handle it without any "special" permissions.

Q: What if a student needs a backup temporary device?
A: It's best to follow the Alpha Device Enrollment Runbook because some features might be missing or malfunctioning (e.g., live lesson completion may not be tracked, and GoGuardian might allow or block unexpected traffic).

Q: What if a device switched between students?
A: Following the Alpha Device Enrollment Runbook is essential to avoid mixing any data from both students.