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  1. EDU Support

General Articles

  1. FAQ

    1. How to Get the Best Help from the Chat Assistant
    2. Camera Not Working
    3. ‘ERR_PROXY_CONNECTION_FAILED’ error: GoGuardian installation issues leading to ‘No internet’
      4. See all 12 articles »

  2. Personal Recommendations

    1. Why did the number of ‘required lessons’ in Dash change after I completed a lesson?
    2. Why is Reading Missing During Bracketing?
    3. Why Am I Receiving a Recommendation For A Skill I Mastered in The Past?
      4. See all 5 articles »

  3. Dash

    1. Why Your Lesson Might Get Stuck Around 99 Percent in Dash
    2. How to Check Your Daily Learning Results in Dash
    3. How to Evaluate Your Learning Progress
      4. See all 6 articles »

  4. Coaching

    1. How to Participate in Coaching Sessions

  5. Testing

    1. Quick Start Guide: Placement Tests in TimeBack
    2. Why ISEE and SSAT Test Questions Aren't Available for Review
    3. Understanding Differences on 2X Learning Between Session Snapshots and NWEA's MAP Reports
      4. See all 8 articles »

  6. Getting started

    1. Generating HAR File in Browser
    2. Fixing name or email typos for students
    3. Quicksight Dashboard Access
      4. See all 4 articles »

  7. Timeback

    1. Understanding Course Completion in TimeBack to plan student pacing
    2. How can Guides join a class and start monitoring student metrics in TimeBack Dash?
    3. How to book coaching calls for SAT and AP preparation in Timeback Dash